Our approach to confidentiality
Confidentiality
Identity Partners takes confidentiality seriously. Everything you share with us in the course of our work together is treated with discretion and respect. This page sets out the circumstances in which that confidentiality may, in rare cases, be limited.
What we keep confidential
As a matter of standard practice, we do not share information about you – including the fact that you work with us, the content of our conversations, or any personal details you disclose – with any third party. This applies to family members, employers, other practitioners, and any other individual or organisation.
When confidentiality may be limited
There are two circumstances in which we may be required or choose to share information without your prior consent:
At your request. If you ask us to share information with another person or organisation – for example, a GP, a solicitor, or a family member – we will do so with your explicit written consent.
In a genuine emergency. If we have serious reason to believe that you or another person is at immediate risk of significant harm, we may be legally or ethically required to take action – which could include contacting emergency services or other relevant authorities. We would always seek to discuss this with you first where it is safe and practicable to do so. This is an exceptional circumstance, not a routine one.
What this means in practice
Identity Partners is not a regulated clinical service and does not operate under the same mandatory reporting frameworks as registered therapists or medical practitioners. However, we take our duty of care seriously and would not remain passive in the face of a genuine, immediate risk to life.
If you have questions about confidentiality before beginning work with us, please raise them – we are happy to discuss this openly.
Data and records
We hold minimal personal data. Any notes or records we keep are stored securely and are not shared with third parties. You have the right to request access to any information we hold about you, and to ask us to delete it, subject to any legal obligations we may have to retain certain records.
For our full approach to data and privacy, please see our Privacy Policy.